02 · Services
Customer Support
Front-line cover for email, chat, and tickets. Your assistant works your queue in your tone and to your rules, and escalates the things that genuinely need you.
What's included
- Email and live chat cover
- Helpdesk and ticket queue management
- Order, booking, and refund handling
- Macros, canned replies, and help-centre upkeep
- Customer follow-ups and review requests
- Escalation to you on an agreed rule set
What you get
Covered support hours you chooseAn agreed escalation rule setMaintained macros and help articlesWeekly queue and theme report
How we work
- 01
Learn the product
Your assistant works through your product, past tickets, and existing replies before answering anything live.
- 02
Agree the limits
We write down what they can decide alone (refunds, discounts, exceptions) and what always comes to you.
- 03
Go live supervised
Early replies are reviewed before they send, until the quality is consistent enough to stop checking.
- 04
Tune
Recurring questions become macros or help-centre articles, so the same work stops arriving twice.
Need help with Customer Support?
Tell us what the work looks like now. We will say plainly whether we are the right fit, and what it would cost.